Help Desk Technician — Tier 1 and Tier 2 IT Support, US Employers

Companies, managed service providers, hospitals, schools, universities and government contractors across the United States recruit help desk and desktop support technicians throughout the year, on site, hybrid and remote.

What the work involves

Answering support tickets, calls and chats, troubleshooting hardware, software, accounts and network connections, setting up devices, escalating complex problems and documenting fixes in a knowledge base.

Requirements

• Some college, or a high school diploma plus IT certifications such as CompTIA A+
• Working knowledge of Windows, macOS, Microsoft 365 and common business applications
• Clear communication with non-technical users
• For some government contractor roles, certifications that meet DoD 8140 work role requirements

How the pay works

• Measured median. $61,860 a year, or $29.74 an hour, in May 2025, according to the BLS
• Location. The District of Columbia and California have the highest mean wages, above $85,000
• Progression. Network support specialists have a median of $76,220

Before you apply

Check which A+ exam version a course teaches. The current exams are 220-1201 and 220-1202.

Note: pay, certification and security requirements are set by each employer and contract — not by JobGader. Confirm the details with the employer before applying.